Contact information

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At RadiantCare.shop, we are committed to providing efficient customer support and responding to customer enquiries as quickly as possible. This Contact Information Policy explains how you can contact us regarding orders, products, returns, refunds, shipping enquiries, privacy requests, and general customer support matters.

Contact Details

You may contact RadiantCare.shop using the following email address:

Email: radiantcare.com@gmail.com

Customer Support Hours

Customer support enquiries are monitored during normal business hours. While we strive to respond promptly, response times may vary depending on enquiry volume, weekends, public holidays, and other business demands.

Most enquiries receive a response within 1-3 business days.

Order Enquiries

If you have questions regarding:

  • Order status
  • Tracking information
  • Shipping updates
  • Delivery issues
  • Product availability
  • Returns and refunds
  • Order cancellations

Please contact us using the email address provided above and include your order number whenever possible to help us assist you more efficiently.

Address Changes

If you need to update or correct your shipping address, please contact us immediately after placing your order.

While we will make reasonable efforts to accommodate address corrections, we cannot guarantee modifications once order processing or shipment has begun.

Returns and Refund Requests

For return, refund, exchange, damaged item, or cancellation requests, please contact us promptly and provide any information reasonably necessary to process your request.

Eligibility for returns and refunds remains subject to our Return and Refund Policy and applicable consumer protection laws.

Privacy Requests

If you wish to exercise any rights relating to your personal information, including access, correction, deletion, or other privacy-related requests, please contact us at:

radiantcare.com@gmail.com

We may require reasonable verification of identity before processing certain requests.

Accurate Contact Information

Customers are responsible for providing accurate and up-to-date contact details when placing an order.

RadiantCare.shop is not responsible for communication delays resulting from incorrect email addresses, spam filtering, full inboxes, or other issues outside our reasonable control.

Electronic Communications

By using our website and purchasing products from RadiantCare.shop, you agree that we may communicate with you electronically regarding:

  • Orders
  • Shipping updates
  • Customer service requests
  • Refunds and returns
  • Account-related notifications
  • Policy updates
  • Other service-related matters

Limitation

Submission of a support request does not guarantee a particular outcome. Resolution of enquiries, claims, returns, refunds, or complaints remains subject to our applicable policies and relevant consumer protection laws.

Contact Us

For all enquiries, please contact:

RadiantCare.shop
Email: radiantcare.com@gmail.com

We appreciate your business and will make reasonable efforts to provide timely and helpful customer support.