Shipping policy

Thank you for shopping with RadiantCare.shop. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders are processed within 1-3 business days (excluding weekends and public holidays).

Orders placed after business hours, on weekends, or on public holidays may begin processing on the next business day.

Processing times are estimates and may vary during periods of high demand, promotional events, inventory verification, supplier delays, or other circumstances beyond our reasonable control.

You'll receive a confirmation email with tracking information as soon as your order ships, where tracking is available.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout.

Estimated delivery time after dispatch is 5-12 business days depending on destination, shipping carrier, customs processing, and local delivery conditions.

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs inspections, weather conditions, transportation disruptions, public holidays, or other events outside our control.

RadiantCare.shop shall not be held liable for shipping delays once an order has been transferred to the carrier.

Shipping Costs

Shipping charges are calculated at checkout based on destination, order weight, promotional offers, and selected shipping method.

Free shipping may be offered on qualifying orders as displayed at checkout.

Any shipping promotions may be modified or withdrawn at any time without notice.

United Kingdom Customs, Taxes and Other Applicable Fees

For orders shipped to the United Kingdom, taxes, duties, and import fees may apply.

Where available, these charges will be calculated and collected at checkout. If taxes or duties are collected at checkout, they will be shown before you place your order.

If these charges are not collected at checkout, they may become due before or at delivery and remain the customer's responsibility unless otherwise expressly stated.

Additional import charges, customs duties, VAT, brokerage fees, carrier handling fees, or government assessments may apply when your order enters the United Kingdom.

These charges are determined by UK customs authorities and/or shipping carriers and are outside our control.

Customs processing may also affect delivery times.

Customers are responsible for becoming familiar with applicable import requirements before placing an order.

European Union Customs, Taxes and Other Applicable Fees

Orders shipped to countries within the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees.

Where available, applicable taxes, duties, and import fees will be displayed at checkout before you place your order.

If these charges are not collected at checkout, they may become payable before or at delivery and are the responsibility of the customer unless otherwise stated.

If checkout indicates that duties and taxes are prepaid, your order will be shipped with those charges prepaid.

If checkout does not indicate prepaid duties and taxes, additional charges may be required before or upon delivery.

Import charges are determined by customs authorities and shipping providers and may vary based on the destination country, product classification, declared value, origin of goods, and chosen shipping method.

Customs processing times may affect delivery schedules.

Order Tracking

Once your order ships, we will send a shipping confirmation email containing tracking details where available.

Tracking information may take several days to update after shipment and may occasionally show limited updates while packages are in transit or undergoing customs clearance.

Shipping Destinations

We currently ship to:

Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States, Uruguay, and Uzbekistan.

We reserve the right to add, remove, or restrict shipping destinations at any time without notice.

International orders may be subject to customs duties, taxes, import fees, inspections, and customs delays.

Address Accuracy

Customers are responsible for ensuring that all shipping information is accurate and complete at checkout.

RadiantCare.shop is not responsible for delays, losses, failed deliveries, or additional costs resulting from incorrect or incomplete shipping addresses supplied by the customer.

If you need to change your shipping address, please contact us immediately. While we will attempt to help where possible, we cannot guarantee modifications once order processing has begun.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or significantly delayed, please contact us as soon as possible.

We will assist in working with the shipping carrier to investigate the issue.

RadiantCare.shop is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, transportation disruptions, strikes, government actions, force majeure events, or other circumstances beyond our reasonable control.

Claims for lost or damaged shipments may require cooperation from the customer and may be subject to carrier investigation procedures.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible.

We may be able to accommodate changes before your order has been processed or shipped.

Once an order has entered processing, fulfillment, or transit, modifications or cancellations may no longer be possible.

Refunds for eligible cancelled orders will be issued to the original payment method in accordance with our Return and Refund Policy and applicable consumer protection laws.

Product Availability

All products are subject to availability.

In rare circumstances, inventory discrepancies, supplier shortages, or fulfillment issues may prevent us from completing an order.

If this occurs, we reserve the right to cancel the affected order and provide a refund where payment has already been collected.